Privacy Policy

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We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your submitted support request, or where we or someone we work with needs to use  your personal information for a reason related to your request (for   example, to provide you with a service). European law calls these  reasons “legitimate interests.” These “legitimate interests” include:

• preventing risk and fraud
• answering questions or providing other types of support
• providing and improving our products and services
• providing reporting and analytics
• testing out features or additional services
• assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests”  after considering the potential risks to your privacy—for example, by  providing clear transparency into our privacy practices, offering you  control over your personal information where appropriate, limiting the  information we keep, limiting what we do with your information, who we  send your information to, how long we keep your information, or the  technical measures we use to protect your information.

We may process your personal information where you have provided your  consent. 

We believe you  should be able to access and control your personal information no matter  where you live. Depending on how you use our services you may have the  right to request access to, correct, amend, delete, port to another  service provider, restrict, or object to certain uses of your personal  information (for example, direct marketing). We will not charge you or provide you with a different level of service if you exercise any of these rights.

If you are a merchant, partner, Shop user, or other that the Block has a direct relationship with, Please note that if you send us a request relating to your personal  information, we have to make sure that it is you before we can respond.  In order to do so, we may use a third party to collect and verify  identification documents.

If you are not happy with our response to a request, you can contact  us to resolve the issue. You also have the right to contact your local  data protection or privacy authority at any time.