We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your submitted support request, or where we or someone we work with needs to use your personal information for a reason related to your request (for example, to provide you with a service). European law calls these reasons “legitimate interests.” These “legitimate interests” include:
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
We may process your personal information where you have provided your consent.
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use our services you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you or provide you with a different level of service if you exercise any of these rights.
If you are a merchant, partner, Shop user, or other that the Block has a direct relationship with, Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.
If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact your local data protection or privacy authority at any time.
